Launch the demo to start a conversation with one of our automated personas.

Launch Demo

How it works

BrightChat uses a powerful conversation editor which allows you to create complex conversations with multiple paths that closely mimic real life conversations.

Read the brief below and then launch the demo to play an example conversation. At the end of the conversation you will be given a score and feedback on every message.

The Situation

In this conversation you are talking to John. John is calling to cancel his account. He is frustrated with what he perceives to be poor customer service and thinks he can get a better deal elsewhere.

Your Goal

Your goal is to understand John's concerns and convince him to stay. Reassure him that you take his feedback very seriously and then try to offer him a better deal to persuade him to stay. Since John is a long term customer, your boss has authorised a 10% discount.

Launch Demo
You scored...



The communication is now complete. Click one of the buttons below to have another go or receive feedback on the choices you made.

Out of time!

You took too long to respond. Please try again.


Will Taylor