Training your team to talk to your customers is hard. BrightChat is the innovative training app that lets you take control of the conversation.
It's a fun and simple way to make sure your message is getting across in every call and it's completely free to try.
Run through interactive conversations on your smartphone or desktop browser. Chat with automated personas that feel like real customers. Choose your responses from a selection and the conversation will progress based on your answer. Say the right thing and your customer will be happy and you'll score points. Say the wrong thing and your customer may well hang up!
Users can also compete with colleagues to achieve the highest score on your organisation's leaderboard. The app will provide instant feedback on the conversation. Those who take that feedback on board will get higher scores and stand a greater chance of leaderboard fame.
BrightChat works right out of the box. But you can also use the inbuilt customisation tools to take full control and make the app your own.
Create your own customer personas to help staff identify with the type of customer they are talking to and tailor their responses.
Manage conversations and provide custom feedback. Add conversations from existing templates or create new ones from scratch.
What’s working and who needs to revise? Track against training goals and monitor progress with our built in suite of reporting tools.
Our training costs have reduced massively since we implemented staff training through BrightChat. And we've seen a huge increase in customer retention. Alex Marston, BAL
Agent training used to be an uphill struggle before BrightChat. We're now able to get new starters up and running faster, and ensure ongoing training is done every week across the whole team. Kathryn Fisher, Dunlop
The guys at BrightChat have built a great product which our trainers use daily. Stephen Moore, One Agency
BrightChat helps organisations like yours manage the quality of their customer calls. Here's what some of our existing customers think:
Choose the Small Talk package and you can try BrightChat free of charge, for as long as you like. No pressure. No credit card required.
Still not convinced? Try the demo conversation and see for yourself how effective BrightChat is.